Refund policy

Thank you for shopping with Thoda Crazy Club! We care about your satisfaction and aim to deliver the best experience possible. Please read our policy below carefully before placing an order.

📧 For Support:

If you need help with a return or exchange, email us at orders@thodacrazyclub.com within 7 days of receiving your order.

🔄 Exchange Policy:

  • Free exchange is available for size issues or incorrect products received.
  • Exchange requests must be made within 7 days of delivery (including the delivery day).
  • We offer reverse pickup at no extra cost for valid exchange cases.
  • Exchanged products must be unused, unwashed, and in original packaging with all tags/stickers intact.
  • If the new product is of higher value, the difference must be paid online before shipment.
  • Only one exchange request is allowed per order.

💸 Refund Policy:

  • Refunds are offered only for defective or damaged products.
  • To initiate a refund, email us with:
    • Your Order ID
    • A brief description of the issue
    • Clear photos showing the defect
  • Refunds are processed to your original payment method or a provided bank account.

Note: Please do not accept packages with visible damage at the time of delivery. This helps avoid complications with returns.

❌ Returns/Refunds Not Applicable:

  • Washed, worn, or used products
  • Orders made with discount codes or during sales
  • Minor color/design variations from website images
  • Return/exchange requests made after 7 days of delivery
  • More than one return/exchange request per order

⚠️ Special Return Cases:

If a return is accepted for reasons other than defects (e.g., customer changes mind), a flat ₹100 will be deducted from your refund for reverse logistics charges.

🕘 Customer Support Hours:

Monday to Saturday: 10:00 AM – 7:00 PM